Refund policy

At Velune Beauty, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

1. 14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

To start a return, please contact our customer support before sending any item back.

2. Return Eligibility

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Show no signs of damage caused by improper use or handling.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

These include, but are not limited to:

Opened skincare or cosmetic products
Gift cards
Personalized or custom-made products
Items damaged through misuse or improper handling

4. How to Request a Return

Before returning an item, please contact us at:

📧 contact@velunebeauty.com (replace with your support email if different)

Please include:

Your order number
Full name
Reason for the return
Photos of the item if it arrived damaged or defective

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs.

We will cover return-related costs if:

You received the wrong item.
Your item arrived damaged.
Your order contains an error caused by us.

Depending on the situation, we may also offer a replacement or refund without requiring the item to be returned.

6. Damaged, Incorrect or Defective Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your package.

Please include clear photos of:

The product
The packaging
Any visible damage

We'll review your request promptly and work with you to find the best solution, which may include:

A replacement
A partial refund
A full refund

7. Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–14 business days, depending on your bank or payment provider.

Shipping costs are refundable only when the return results from our mistake or a defective product.