Shipping policy
At Velune Beauty, we're committed to delivering your order as efficiently as possible. Please review our Shipping Policy before placing an order.
1. Order Processing
All orders are processed within 1–5 business days after payment has been successfully confirmed.
Processing includes:
- Order verification
- Quality inspection
- Packaging
- Shipment preparation
Orders are processed Monday through Friday, excluding public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
2. Estimated Delivery Times
Delivery times vary depending on your destination and local shipping conditions.
Estimated delivery times are:
- United States: 10–30 business days
- Europe: 10–30 business days
- Other International Destinations: 15–35 business days
Please note that these are estimated delivery times and cannot be guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Product size and weight
- Selected shipping method
Any applicable shipping charges will be displayed before completing your purchase.
From time to time, selected products may qualify for Free Shipping.
4. Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information (when available).
Please allow 3–7 business days for tracking updates to appear.
5. Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Carrier delays
- Severe weather conditions
- Peak shopping periods
- International logistics disruptions
Velune Beauty cannot be held responsible for delays caused by third-party shipping providers.
Shipping delays alone do not automatically qualify for a refund.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Velune Beauty is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided during checkout.
Please review your shipping details carefully before confirming your order.
7. Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us within 48 hours of the expected delivery or delivery confirmation.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
We'll carefully review your request and work with you to provide an appropriate solution, which may include:
- A replacement
- A Partial Refund
- A Full Refund
depending on the circumstances.
8. Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
9. Contact Us
If you have any questions regarding shipping or your order, feel free to contact us.
We typically respond within 24–48 business hours.